Terms & Conditions
These terms apply when you order food from Taste House (“we”, “us”) through this website or on WhatsApp. By pressing “Book on WhatsApp” you agree to them.
1. Orders
- An order is a request. It is final only when we confirm it on WhatsApp.
- Please order before the “order by” time shown for each meal. We may not be able to take late orders.
- We may refuse or cancel an order, for example when we are closed, out of an item, or cannot deliver to your address. We will tell you on WhatsApp.
- Please give a correct WhatsApp number and address. We are not responsible for a delivery that fails because of wrong details.
2. Menu and prices
- The menu, the dishes in a plate and the price per plate are shown on the website and can change from day to day.
- When you customize a plate, extra pieces can cost more. Pieces beyond double the usual amount cost more again. The page shows the total before you book; taking fewer pieces does not lower the price.
- Delivery is free unless we tell you otherwise before you order.
- Photos show the kind of food; the real food can look a little different.
3. Payment
Pay the total shown in your order, in cash or by UPI at delivery or pickup, unless we agree otherwise on WhatsApp. Online payment is not available yet.
4. Changes and cancellation
To change or cancel, message us on WhatsApp as early as you can, and before the “order by” time. Once cooking has started we may not be able to cancel; then the full price applies.
5. Food, allergies and safety
- Our food is cooked fresh at home. It may contain or touch milk, nuts, gluten, mustard and other allergens. If you have an allergy, write it in “Your customizations” and check with us on WhatsApp before ordering.
- Please eat the food soon after delivery or keep it cool. We are not responsible for food kept too long after delivery.
6. Your details and PIN
How we use your name, WhatsApp number and address is explained in our Privacy Policy. If you save your details with a PIN, keep the PIN to yourself. If you forget it, message us and we send you a link to set a new one.
7. Our responsibility
If something is wrong with your order, tell us on WhatsApp the same day. We will try to fix it, for example with a replacement or a refund for that order. Our responsibility is limited to the price of that order, as far as the law allows.
8. Changes to these terms
We may update these terms. The date at the top shows the latest version. The version on the day you order applies to that order.
9. Contact
WhatsApp: the number on our website. These terms are governed by the laws of India.
सारांश: ऑर्डर व्हाट्सऐप पर पुष्टि होने के बाद ही पक्का होता है। कीमत वेबसाइट पर दिखती है। भुगतान नकद या UPI से। बदलाव या रद्द करने के लिए जल्दी व्हाट्सऐप करें। एलर्जी हो तो पहले बताएँ।